PRIVACY POLICY

Effective Date: January 1, 2024

1. INFORMATION WE COLLECT

Personal Information:
• Name, address, phone number, email
• Service history and preferences
• Payment information
• Property information

Automatically Collected Information:
• IP address and browser type
• Website usage data through cookies
• Service request patterns

2. HOW WE USE YOUR INFORMATION

• Provide and schedule services
• Process payments and send invoices
• Communicate about appointments
• Send service reminders and maintenance tips
• Improve our services
• Comply with legal obligations

3. INFORMATION SHARING

We do not sell or rent your personal information. We may share information with:
• Service technicians for job completion
• Payment processors for transaction handling
• Legal authorities when required by law
• Third-party vendors for website analytics

4. DATA SECURITY

• Encrypted data transmission (SSL)
• Secure storage of paper and digital records
• Limited employee access to personal data
• Regular security assessments

5. YOUR RIGHTS

• Access your personal information
• Correct inaccurate data
• Request deletion of your information
• Opt-out of marketing communications
• Data portability upon request

6. COOKIES AND TRACKING

Our website uses cookies for:
• Functionality and user preferences
• Analytics and performance monitoring
• Service improvement purposes

7. CHILDREN'S PRIVACY

Our services are not directed to individuals under 18. We do not knowingly collect information from children.

8. CHANGES TO THIS POLICY

We may update this policy periodically. Continued use of our services constitutes acceptance of changes.

This Privacy Policy complies with Texas Privacy Laws and applicable federal regulations.